LelongSale.my

Privacy Policy

Last updated: 6 February 2026

1. Introduction

LelongSale.my ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website at lelongsale.my ("the Website"). This policy is in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Information We Collect

2.1 Information You Provide

We do not require user accounts or registration. If you contact us via WhatsApp or other channels, we may collect your name, phone number, and the content of your messages solely for the purpose of responding to your enquiry.

2.2 Automatically Collected Information

When you visit the Website, we may automatically collect:

  • IP address and approximate geographic location.
  • Browser type, version, and operating system.
  • Pages visited, time spent on pages, and navigation patterns.
  • Referring website or search engine keywords.
  • Device type and screen resolution.

2.3 Cookies and Tracking

The Website may use essential cookies for functionality (e.g., maintaining your search preferences). We may also use analytics tools (such as Google Analytics or similar) to understand how visitors interact with the Website. These tools may collect anonymised usage data. You can control cookies through your browser settings.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the Website and its services.
  • Respond to your enquiries and provide customer support.
  • Analyse usage patterns to improve user experience.
  • Monitor and prevent abuse or misuse of the Website.
  • Comply with applicable laws and legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Sharing

We may share your information only in the following circumstances:

  • Service providers: Trusted third-party services that help us operate the Website (e.g., hosting providers, analytics tools), bound by confidentiality obligations.
  • Legal requirements: When required to comply with applicable laws, regulations, court orders, or governmental requests.
  • Protection of rights: To protect the rights, property, or safety of LelongSale.my, our users, or the public.

5. Data Security

We implement reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

Automatically collected data (analytics, server logs) is retained for a reasonable period necessary for operational and analytical purposes, after which it is deleted or anonymised. Contact information from enquiries is retained only for as long as necessary to address your request and for record-keeping purposes.

7. Your Rights Under PDPA

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

  • Access your personal data held by us.
  • Request correction of any inaccurate personal data.
  • Withdraw your consent for data processing (where consent was the basis).
  • Request deletion of your personal data, subject to legal retention requirements.

To exercise any of these rights, please contact us via WhatsApp at +6017-889 2873.

8. Third-Party Services

The Website may integrate with or link to third-party services (e.g., WhatsApp, Google Maps, external property listing websites). These third parties have their own privacy policies, and we are not responsible for their data practices. We encourage you to review their privacy policies before interacting with their services.

9. Children's Privacy

The Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the Website after changes are posted constitutes acceptance of the updated policy.

11. Contact

If you have any questions or concerns about this Privacy Policy, please contact us via WhatsApp at +6017-889 2873.